1. Identify and Stop the Water Source
Locate the shutoff valve for the fixture or appliance involved, or the main water shutoff if the source isn't obvious. This single step can dramatically limit how much water enters your home.
2. Call Our 24/7 Emergency Line
Time is the biggest factor in how much can be saved. Call as soon as you've confirmed the situation — our emergency response team dispatches immediately for active water events.
3. Contain What You Can
Towels, buckets, and moved furniture can slow the spread while you wait, but don't put yourself at risk trying to fully contain a large volume of water on your own.
4. Ventilate If Safe To Do So
Opening windows can help reduce humidity buildup while waiting for extraction equipment, weather permitting.
5. Avoid Walking Through Standing Water Near Outlets
Treat any standing water near outlets, cords, or appliances as an electrical hazard until power has been confirmed off in that area.
6. Let Extraction and Moisture Mapping Begin
Once our crew arrives, water extraction starts immediately, followed by moisture mapping to find water that has already traveled beyond the visible area.