Stop the Source If You Safely Can
If the water is coming from a pipe, appliance, or fixture inside your home, shutting off the main water valve is often the single most useful thing you can do before help arrives. If the source is unclear, or the water is near an electrical outlet or panel, don't take risks — leave it and wait for a professional.
Cut Power to Affected Areas
Standing water and electricity are a dangerous combination. If it's safe to reach your breaker panel without walking through water, shut off power to the affected rooms. If you're unsure, treat the area as off-limits until a professional confirms it's safe.
Call for Emergency Extraction Right Away
Every hour water sits is another hour it spreads deeper into flooring, baseboards, and subfloor. Calling immediately — even before you've assessed the full extent — gives you the best chance at limiting damage. Our emergency water removal line is answered 24/7.
Move What You Can, Safely
Lifting furniture legs onto blocks, moving rugs, and relocating boxes or electronics away from standing water can help limit losses while you wait. Don't strain yourself moving heavy furniture alone — focus on what's quick and manageable.
Document the Damage
Photos and short videos of the affected area, taken before cleanup begins, are valuable for your insurance claim. Our team also documents extensively once on-site, but your own early photos add a helpful timestamp.
Let the Professionals Handle Extraction and Drying
Once our crew arrives, we'll walk the property, map moisture with infrared cameras and meters, and begin extraction immediately. From there, structural drying and dehumidification continue until every affected material tests dry.